Autodesk Maintenance Plan with Advanced Support

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Autodesk Maintenance Plan with Advanced Support technical support (renewal) – for Autodesk Moldflow Adviser Standard – 1 year

Description

Autodesk Maintenance Plan with Advanced Support technical support (renewal) – for Autodesk Moldflow Adviser Standard – 1 year

Autodesk Maintenance Plan with Advanced Support – technical support (renewal) – for Autodesk Moldflow Adviser Standard – 1 year
Service & Support	Technical support (renewal)
Service Included	Phone consulting
Full Contract Period	1 year
Response Time	2 hours
Service Availability	24 hours a day / 5 days a week
Software Title	Autodesk Moldflow Adviser Standard
Licence Qty	1 seat
Licence Pricing	Commercial
Licensing Program	Autodesk Partner Specialization Program
General
Full Contract Period	1 year
Response Time	2 hours
Service Availability	24 hours a day / 5 days a week
Service Included	Phone consulting
Type	Technical support (renewal)
Details
Service & Support	Web knowledge base access – 1 year ¦ New releases update – 1 year ¦ Web support – 1 year – response time: 8 business hours – severity level 1 ¦ Web support – 1 year – response time: 16 business hours – severity level 2 ¦ Web support – 1 year – response time: 32 business hours – severity level 3 ¦ Phone consulting – 1 year – response time: 2 hours – availability: 24 hours a day / Monday-Friday – severity level 1 ¦ Phone consulting – 1 year – response time: 4 hours – availability: 24 hours a day / Monday-Friday – severity level 2 ¦ Phone consulting – 1 year – response time: 8 hours – availability: 24 hours a day / Monday-Friday – severity level 3
Software
Installation Type	Locally installed
Licence Pricing	Commercial
Licence Qty	1 seat
Licensing Program	Autodesk Partner Specialization Program
Software Title	Autodesk Moldflow Adviser Standard